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A real person reads every message. Email us and we will reply as soon as we can.

To help us answer quickly, tell us

• What you were trying to do (for example, read a receipt photo).
• What you saw instead, or the message on the screen.
• The kind of document and the file type (photo, PDF, Excel). Please do not send documents with private details unless we ask for them.

Please never send us your password. We will never ask for it.

We also love to hear

• Which accounting software you use (Xero, QuickBooks, AutoCount, SQL Account or another). Your answer decides what we build next.
• Which documents the tool reads well, and which it gets wrong.

Common questions

Many answers are on our questions page, and the helper chat in the corner of the home page can answer too.