Terms of Use

Last updated: 3 November 2026

These terms are an agreement between you and SheetMate, operated by Azlan bin Fadillah ("we", "us"). By creating an account or using SheetMate (the "service") you agree to them. If you do not agree, please do not use the service.

1. What the service does

You upload documents such as receipts, invoices, bank statements, CVs and forms. We use software and an AI service to read them and fill in a table. You check the table, edit it, and download it as Excel, CSV, PDF or an accounting file.

2. You must check the results

The reading is done by software and AI, and it can make mistakes. Always check every table against your original documents before you use it for accounts, tax, payments, hiring or any other decision. We mark items that look unsure, but a missing mark does not mean an item is correct. You are responsible for how you use the results.

3. Your account

• One subscription is for one person. Please do not share your sign-in with others.
• Give us true details and keep your password private. You are responsible for what happens under your account.
• You must be at least 18, or use the service for a business with permission.
• You may keep only one free trial. We may close extra accounts that are made to get more free pages.

4. What you may upload

You may upload only documents that you have the right to use. Please do not upload anything illegal, or documents of other people that you are not allowed to share. You must not try to break, overload or misuse the service, copy it, or use it to get free AI answers that are not about reading your document. We may limit or stop an account that does.

5. Plans, pages and payment

• The free trial gives 10 pages, once. Paid plans give 300 pages (Starter), 800 pages (Business) or 1,500 pages (Pro) each month, also on a yearly plan. Yearly plans are paid once for the year. One photo or one PDF page counts as one page. Pages do not carry over to the next month.
• If you upgrade to a bigger plan during a month, you get the full pages of the new plan straight away, plus any pages you had left that month. If you switch to a smaller plan, you keep this month's pages and the smaller plan's pages apply from the next month.
• Prices are shown on our pricing page. The price that applies follows the country of your billing address, which is checked when you pay. The lower prices are only for billing addresses in Malaysia, Thailand, Indonesia, Vietnam, the Philippines and India. Where you connect from (for example through a VPN) does not change your price. If we find that the lower price was used with a billing address outside those countries, we may ask you to pay the standard price or close the account.
• Plans renew every month until you cancel. Payments are handled by Lemon Squeezy, who is the seller of record for your purchase, collects your payment and may also add taxes. Lemon Squeezy's own terms for buyers also apply to the payment.
• You can cancel at any time. You keep your plan until the end of the month you have paid for.
• Refunds: no refunds for a month that has already started, except where the law says otherwise.
• We may change prices or plans. We will tell you before a change reaches you.

6. Your files and our privacy promise

You keep all rights to your documents and your tables. You give us permission to process them only to provide the service to you. Our Privacy Policy explains what happens to your information, including that an AI service reads your documents.

7. Our software

The service, its design and its software belong to us. You may use it as a customer, but you may not copy, sell, or build another product from it.

8. No promises about perfection

We work hard to keep the service running and accurate, but it is provided "as it is". It may sometimes be slow, unavailable or wrong. We do not promise that it will be free of errors.

9. Limit of our responsibility

As far as the law allows, we are not responsible for lost profit, lost data, or losses that come from using a table without checking it. Our total responsibility to you for any problem is limited to the amount you paid us in the 3 months before the problem happened. Nothing in these terms limits rights you have by law that cannot be limited.

10. Ending your account

You may stop using the service at any time. We may suspend or close an account that breaks these terms, or if the service must stop. If we close your account without a good reason, we will refund the unused part of what you paid.

11. Changes to these terms

We may update these terms. We will change the date above and, for big changes, tell you by email or on the site. If you keep using the service after that, you accept the new terms.

12. Law and disputes

These terms follow the laws of Malaysia, and the courts of Malaysia can decide any dispute that we cannot solve together. Please contact us first at support@sheetmate.net so we can try to solve any problem together.

13. Contact

Questions about these terms: support@sheetmate.net, or use our contact page.