SheetMatePrivacy Policy
Last updated: 9 November 2026
This policy explains what happens to your information when you use SheetMate (the "service"). The service is run by SheetMate, operated by Azlan bin Fadillah ("we", "us"), in Kuching, Malaysia. You can reach us at support@sheetmate.net.
1. The short version
- You create an account and upload documents. An AI service reads them and fills in a table for you.
- We do not keep your uploaded files on our server.
- We keep your account details, your plan, and how many pages you have used.
- We do not sell your information.
2. What we collect
| Information | Why we need it |
|---|---|
| Your documents and the text, numbers and pictures inside them | To read them and fill in your table. This happens while you wait. We do not keep the files. |
| Account details: your email address and a password (stored only in a scrambled form that we cannot turn back into your password) | To let you sign in. One account is for one person. |
| If you choose "Continue with Google": your email address and Google's own id for you | To let you sign in without a password. Google tells us your email and that it is verified. We receive no Google password, contacts or other Google data. |
| Your email address for tips and special offers, but only if you tick the box when you sign up (it is never ticked for you) | To send you tips and offers. You can stop at any time, and we never sell your email. |
| Your plan, and how many pages and documents you have used | To apply your page limit and plan. |
| Reviews you choose to send (stars and a few words) | To improve the service. They are linked to your account. With your permission, we may show your review on our website, with your first name and country (never your email). We email you first and ask, and we show it only if you say yes. |
| Emails we send you, such as the link to confirm your email address, the link to reset your password, and one thank-you email after you send a review that asks whether we may show it | To confirm that the address is yours and to help you if you forget your password. These emails go out through our email sending service. |
| Payment details | Handled by our payment provider, Lemon Squeezy. We do not see or store your full card number. |
| Technical information such as your IP address and the time of each request | To keep the service safe, stop abuse, and apply fair-use limits. We do not keep these records for longer than 12 months. |
| Messages you send us, including questions to our helper chat | To answer you and improve the service. |
3. Who reads your documents
To read your documents we send them to an AI service, Anthropic (the Claude AI), which runs on servers that may be outside your country, such as in the United States. We send only what is needed to read the document you uploaded. That company handles the data under its own terms and privacy policy: Anthropic's Privacy Policy. Please do not upload documents that you are not allowed to share, and take care with documents that hold very sensitive details.
Bank statements in CSV or Excel form and PDFs that contain text may be read by our own program without the AI. Photos and scanned pages are read by the AI service.
4. Cookies and what stays on your own computer
- Login cookie: we set one cookie, called "__Host-sid" (or "sid" when you use the site over plain http), to keep you logged in. It holds a long random key and nothing else. It is needed for the service to work. We use no advertising or tracking cookies.
- Draft table: your browser keeps your last table on your computer for 24 hours so you do not lose work if the page closes. It never includes your original files, and it is only offered to the account that made it. It is cleared when you log out. You can also switch it off on the page.
- Saved column templates and choices (such as sound on or off) are also kept in your browser on your computer only.
5. Who else we share information with
We share information only with the companies that help us run the service: the AI service above, our payment provider, our email sending service (Resend, which delivers the confirmation and password-reset emails we send you), and our hosting company (Railway). We may also share information if the law requires it. We do not sell your information and we do not use your documents to advertise to you.
6. How long we keep information
- Uploaded files: not kept on our server.
- Account details, usage counts and reviews: while your account is open, and for 12 months after you close it, then deleted.
- Payment records: as long as the law requires for tax and accounts.
7. Your choices and rights
You can ask us to show you the information we hold about you, correct it, or delete your account and its data. Email us at support@sheetmate.net and we will reply within 14 days. Depending on where you live, laws such as Malaysia's Personal Data Protection Act or the European GDPR may give you more rights, and we will respect them.
8. Keeping information safe
We use secure connections (HTTPS), we scramble passwords, we limit login tries and uploads, we keep your files off our server, and each account can see only its own information. If a data breach happens that is likely to cause you serious harm, we will tell you, and the Personal Data Protection Commissioner where the law requires it, as soon as we can. No online service can promise perfect safety, so please keep your password private and use a password that you use nowhere else.
9. Children
The service is for businesses and adults. It is not meant for children under 18.
10. Changes
If we change this policy we will update the date at the top and, for big changes, tell you by email or on the site.
11. Contact
Questions about this policy: support@sheetmate.net. Or use our contact page.